RAW SHIPPING - UPS
Your order will ship as soon as possible based on the Shipping Speed you choose.
If you’re ordering for a specific shipping date, please leave instruction in the note section
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Raw Shipping is available to all lower 48 and Alaska
Your order will ship as soon as possible based on the Shipping Speed you choose. If you’re ordering for a specific shipping date, please leave instruction in the note section
Best rates for UPS shipping is in 40 lb increments. Our shipper packs hold 40 lb each
20 pound minimum for Raw Dog Food orders. No minimum for supplement and treat only orders
Supplement and treat only orders qualify for free shipping on orders over $99.00
We ship in custom made cooler kits with 10 lb dry ice if over 1 business day shipping
Shipping rates are calculated at check out based on weight and delivery location.
Note pricing is best if you order 40, 60 or 80lbs. A 42 pound order can increase shipping cost dramatically. Either drop 2 pounds or increase your order by another 20 or 40 pounds for best shipping rates.
Some large items are not eligible for shipping. You'l see this indicated on the item description
If you get an error code during check out make sure you have at least 20 lb in your cart no items that have a "NO Ship" in the description
How do you ship your products?
We ship all of our products frozen and in insulated boxes with dry ice when the transit time is more than one (1) day. We limit our boxes to 40 LBS of product so that we can ensure that there is enough room to fit a block of dry ice. If any of your products arrive thawed out or starting to defrost, this is normal and safe! You can thaw and re-freeze pet food without any issues being caused to the product.
Dry ice starts to evaporate as soon as exposed to air. Your box will likely not arrive with the dry ice still intact. This does not mean your shipment was sent without ice or your food is ruined. If your food is cold then there was ice in your box during transit and your food is safe to feed.
Non-liquid supplements will be sent with your frozen food. They will be wrapped in silver packaging material to protect them from the dry ice. Do not mistake this for packaging material and throw it away. Liquid supplements will be sent separately in their own box.
We do not ship a package if it will not arrive before the weekend or a major holiday. The transit time listed next to the UPS shipping rate is how many days it takes the carrier to deliver your box. An order shipped on Monday with 2 days transit time should arrive on Wednesday and 3 day transit time orders will arrive on Thursday. We have no control over transit times and delays can happen which is why we strongly recommend you place your order by Sunday or Monday if possible.
My package is delayed, what do I do?
Sometimes, for reasons out of our control, packages get delayed during transit. Normally, this is not a major cause for concern due to all the coolant in your box. If your package is delayed, you can contact UPS (1-800-377-4877) and alert them that your box is perishable and needs to be delivered immediately. You can also request the representative to call the local hub and ask the box to be placed in the cooler/freezer of that location until it is delivered. Then please text us at 720-619-1190 with your name and order number. We will look into this matter during business hours and get back to you with an update as soon as we can. UPS no longer guarantees their delivery estimates and as a result there is not much we can do about delays.
What happens if my order arrives thawed?
As long as food arrives cold it is safe to feed and refreeze. We cannot control the shipping carriers, and we do our best to ensure that your order is packed with sufficient ice for the transit time.
My order arrived damaged, what do I do?
It does not happen often, but if your package is damaged during transit or because of issues with the carrier, notify us within 24 hours of your package being delivered. We ask that you please photograph or video your box and the damage before doing anything else with the order. Send those photos/video to us and we will contact the carrier and work with you on a solution to rectify the situation.
My package was delivered but I cannot find it
All of our packages are automatically released to the recipient for delivery; meaning there is no signature hold. If you are not home during your delivery, UPS will leave your package at the front door. Upon delivery, the driver will photograph where the package was left and upload it to your tracking number.
Once your package is delivered Raw Dog Food and Company is no longer responsible or liable for your package, any damage, or if any package goes missing or cannot be found. Please call UPS at 1-800-377-4877 and they will contact the driver for more information and also assist you with filing a lost package claim if necessary.
What is the impact of holidays to shipping orders?
UPS observes the following major holidays, and on these days they do not pick up orders or move packages. Expect some impact to shipping schedules during these holidays. If the holiday falls on a Monday, all orders get shipped the next day on Tuesday. Please make sure to plan ahead and order in the weeks prior to or after any major holiday.
New Years Day (includes New Years Eve)
Martin Luther King Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Friends Don't Let Friends Feed Kibble
To serve you faster we have created an extensive learning center plus a Free 20 Minute Consult to answer your questions quickly. If you don't find the answers you are looking for there, please reach out to us and we will get back with you as soon as possible!
