DELIVERY AND SHIPPING
UPS Shipping
Raw food shipped frozen to the lower 48 and Alaska. Packed in custom insulated coolers with dry ice.
Coverage
Lower 48 + AK
Minimum
20 lb
Dry Ice
1+ day Transit
Free Shipping on
$99+ Orders
Supplements and or treats only
How Shipping Works
Four steps from order to your door.
Place your order online
Minimum 20 lb for raw food. Supplements and treats can ship without a minimum.
Choose a shipping speed at checkout
1, 2, or 3 day ground. Faster = more expensive. Your address and order weight determine the rate.
We pack it frozen
Custom insulated coolers, max 40 lb per box. Orders shipping more than one day include 10 lb of dry ice.
UPS delivers it
No signature required. Your box is left at your front door. UPS photographs the drop-off location and uploads it to your tracking number.
Transit Times and Cutoffs
We only ship on days that allow delivery before the weekend. Here's the schedule.
| Service | Ship Days | Transit |
|---|---|---|
| UPS 1 Day Ground | Mon – Thu | 1 Day |
| UPS 2 Day Ground | Mon – Wed | 2 Days |
| UPS 3 Day Ground | Mon – Tue | 3 Days |
Order by Sunday or Monday
This gives us the most flexibility to ship before the weekend. Orders placed later in the week may wait until the following Monday.
No weekend or holiday transit
UPS doesn't move packages on weekends or holidays. We never ship if delivery would land on a weekend or holiday — your food would sit in a warehouse rather than getting to you cold.
Holiday Impact
New Year's Eve and Day · Martin Luther King Day · Memorial Day · Independence Day · Labor Day · Thanksgiving · Christmas Eve and Day
Orders placed in the days around major holidays may ship a day or two later than normal. Plan ahead during holiday weeks.
How Rates Are Calculated
Shipping rates depend on weight, distance, and speed selected. They're calculated live at checkout based on UPS pricing packed in insulated custom cooler and dry ice.
How Your Order Is Packed
Custom insulated coolers
Designed for our food weights with better insulation than standard shipping foam. They are reusable, keep them for beach trips or camping.
10 lb of dry ice on 1+ day transit
Dry ice is what keeps everything cold during the longer transit times. It sublimates (turns to gas) as it warms, so some boxes arrive with no visible dry ice left, which is normal.
Non-liquid supplements packed with food
Pills, powders, and capsules go in silver thermal wrap to protect them from the dry ice. Don't throw the silver wrap away thinking it's packaging, it's shielding your supplements.
Liquid supplements ship separately
Liquid tinctures and extracts ship in their own box since they can't be near dry ice. You may receive two deliveries.
If Your Package Has Issues
Package is delayed
As long as the food arrives cold, it's safe to feed or refreeze. We can't control carrier delays, but we pack enough dry ice for the transit time selected.
Order arrives thawed
As long as the food arrives cold, it's safe to feed or refreeze. We can't control carrier delays, but we pack enough dry ice for the transit time selected.
Package arrives damaged
Photograph or video the damage before doing anything else. Send photos to us within 24 hours. We'll work with the carrier and with you on a resolution.
Package delivered but missing
UPS takes delivery photos. Call them at 1-800-377-4877 and they can pull driver information and file a lost-package claim. Once UPS confirms delivery, we're no longer responsible — the claim is between you and UPS.
Common Questions
Do you ship to Hawaii or outside the US?
No. Currently the lower 48 and Alaska only. Hawaii, Puerto Rico, and international destinations aren't eligible due to transit time and cold-chain requirements.
Can I track my shipment?
Yes. You’ll get a tracking email as soon as your package is picked up by UPS. You can also see tracking in your order history if you have an account.
Will my dog be safe if the food is slightly thawed?
Yes. Raw pet food can thaw and refreeze safely. As long as the food arrives cold, there’s no food safety concern. We handle raw meat the same way a butcher handles meat destined for human kitchens.
Ready to Order?
Shipping rates are calculated at checkout based on your address and order weight.
