Returns, Cancellations and Refunds Policy
Thank you for shopping at Raw Dog Food and Company!
If you are not entirely satisfied with your purchase, we’re here to help. Please email us at customerservice@rawdogfoodandco.com
Please check your order for the accuracy at the time of pick or delivery.
Please notify us within 24 hours from the time of pick up or delivery to resolve order issues. No refunds or credits will be considered after 24 hours from pickup or delivery.
What if my dog doesn’t like the food?
This is rare, but if yours does not, let us know!
Due to the perishable nature, all raw dog food and treat products are generally non-returnable and non refundable but in the rare case your dog doesn't like the food we're happy to make an effort to work out a solution.
Please let us know within 10 days of pickup or delivery of your order.
Returns items are subject to a 10% restocking fee.
Cancellations are subject to a 10% restocking fee.
Refunds if a return is approved a refund will be issued via a Raw Dog Food and Company Gift Card.
Shipping charges, gift cards, downloadable and opened items are non-refundable.
No refunds after 10 days of pickup or delivery of your order.
Food must be kept frozen and in the same condition, it was originally received. We are unable to issue credit on food that has been discarded or fed.
If you need help or have any questions please contact us via email - customerservice@rawdogfoodandco.com
Need Help With an Order?
Get in touch within the window above and we'll sort it out with you.
